Shipping policy

Last updated: May 26, 2026

This Shipping Policy applies to orders placed with Island Electrical Supply, operated by Americommerce LLC (d/b/a Island Electrical Supply). Thank you for shopping with us — we aim to get your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day. Special-order or drop-ship items may take additional time, which will be noted on the product page or in your order confirmation.

Shipping Methods & Delivery Times

We offer standard and expedited shipping options at checkout:

• FREE Standard Shipping on orders over $1,000 USD (shipping to the contiguous 48 states; excludes oversized freight items where noted)
• Standard Shipping on orders under $1,000: calculated at checkout, typically 3–5 business days
• Expedited Shipping: 1–3 business days, calculated at checkout

Shipping times are estimates from the carrier and may vary depending on your location, weather, and carrier delays. Delivery times begin once the order has shipped, not when it is placed.

Shipping Locations

We currently ship to all 50 U.S. states, including P.O. Boxes and APO/FPO addresses. Orders to Alaska, Hawaii, U.S. territories, and APO/FPO addresses may incur additional shipping charges and longer transit times; rates are calculated at checkout.

We do not offer international shipping at this time.

Freight and Oversized Shipments

Some items — including large enclosures, network racks, freight-class equipment, and shipments over 50 lbs or with dimensions exceeding standard parcel limits — ship by LTL (less-than-truckload) freight carrier. Freight shipments are subject to the following:

• Curbside delivery. Standard LTL service is curbside only. The carrier is not responsible for moving the shipment inside a building, up stairs, or into a specific room.
• Liftgate service. If your delivery location does not have a loading dock, a liftgate is required and may be added at checkout or arranged in advance. Liftgate fees added after shipment are the buyer's responsibility.
• Delivery appointment. LTL carriers will typically call to schedule a delivery window. Failure to be available for a scheduled delivery may result in re-delivery fees passed through to the buyer.
• Residential and limited-access surcharges. LTL carriers may charge additional fees for residential, rural, construction site, or limited-access deliveries. Where these apply and were not collected at checkout, they will be invoiced separately.
• Inspection on arrival. Freight shipments must be inspected before the driver leaves. See "Damaged, Lost, or Missing Shipments" below.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with tracking information. You can also log in to your account to view your order status.

Shipping Delays

While we strive to meet delivery timelines, weather, carrier issues, manufacturer backorders, and supply chain disruptions may occasionally cause delays. We are not responsible for carrier-caused delays once a shipment has left our facility or that of our distribution partners. We appreciate your patience and understanding.

Damaged, Lost, or Missing Shipments

We do everything we can to ensure your order arrives safely, but damage and loss in transit can occur. Please follow the steps below so we can resolve the issue quickly.

Parcel shipments (UPS, FedEx, USPS):

• If your package arrives visibly damaged, photograph the box and contents before unpacking further, and contact us within 7 days of delivery at admin@islandelectricalsupply.com.
• If tracking shows your package was delivered but you have not received it, please first check with neighbors, building management, and household members, then contact us within 7 days of the tracking event so we can open a carrier investigation.
• For concealed damage (damage discovered after opening), notify us within 7 days of delivery. Retain all original packaging until the claim is resolved, as the carrier may require inspection.

Freight (LTL) shipments:

• Inspect before signing. Before the driver leaves, inspect the shipment for visible damage, missing items, and pallet integrity. Note any damage or shortage on the delivery receipt (Bill of Lading / BOL) before signing. Signing a clean delivery receipt may waive your right to a freight damage claim.
• Refuse severely damaged shipments. If the shipment is clearly damaged beyond use, you may refuse delivery. Contact us the same day so we can coordinate replacement.
• Photograph everything. Take photos of the pallet, packaging, and any visible damage at the time of delivery.
• Notify us within 48 hours. Freight damage claims must be reported within 48 hours of delivery to preserve carrier claim rights.

Once you have notified us, we will coordinate replacement, repair, or refund as appropriate, and where applicable file the claim with the carrier on your behalf.

Questions?

If you have any questions or concerns about your shipment, please contact us:

Americommerce LLC (d/b/a Island Electrical Supply)
Email: admin@islandelectricalsupply.com
Phone: 516-475-7771