Refund policy
Returns Made Simple
We stand behind every product we sell. If your order isn't right, we'll make it right — no hassle, no runaround.
| Return Window | 14 days from delivery |
| Return Shipping | Free for items 50 lbs or under. Items over 50 lbs — see details below. |
| Refund Method | Original payment method |
| Condition | Items must include all original packaging and accessories |
Return Shipping
| Item Weight | Return Shipping Cost |
|---|---|
| 50 lbs or under | Free — we'll send you a prepaid label |
| Over 50 lbs (defective or damaged on arrival) | Free — we'll arrange pickup at no cost |
| Over 50 lbs (all other returns) | Buyer pays return shipping |
Restocking Fees
We understand that sometimes a product just isn't the right fit. To keep pricing low for everyone, a restocking fee may apply depending on the condition of the return:
| Return Condition | Restocking Fee |
|---|---|
| Unopened, sealed in original packaging | None |
| Opened, item and packaging in like-new condition | Up to 10% |
| Opened, packaging damaged or accessories missing | Up to 20% |
Non-Returnable Items
Items marked as Final Sale at the time of purchase cannot be returned. These items are clearly labeled before checkout.
How It Works
- Start your return — Contact us with your order number and reason for return.
- Ship it back — We'll email you a prepaid shipping label (for items 50 lbs or under) or coordinate pickup for heavier items.
- Get your refund — Once we receive and inspect the item, we'll process your refund within 3–5 business days.
Questions?
We're here to help.
Email: islandelectricalsupply@gmail.com
Phone: 516-418-6824