Refund policy
Last updated: May 26, 2026
This Return and Refund Policy applies to purchases made from Island Electrical Supply, operated by Americommerce LLC (d/b/a Island Electrical Supply).
Returns Made Simple
We stand behind every product we sell. If your order isn't right, we'll make it right — no hassle, no runaround.
| Return Window | 14 days from delivery |
| Return Shipping | Free on qualifying orders (see Return Shipping table below) |
| Refund Method | Original payment method |
| Condition | Items must include all original packaging and accessories |
Return Shipping
| Return Scenario | Return Shipping Cost |
|---|---|
| Defective or damaged on arrival (any order size) | Free — we'll send a prepaid label or arrange pickup |
| Order qualified for free outbound shipping (original order $1,000+ USD) | Free — we'll send a prepaid label for parcel items |
| Order under $1,000 USD | Buyer pays return shipping |
| Oversized / LTL freight (all returns, except defective or damaged on arrival) | Buyer pays return freight |
Restocking Fees
We understand that sometimes a product just isn't the right fit. To keep pricing low for everyone, a restocking fee may apply depending on the condition of the return:
| Return Condition | Restocking Fee |
|---|---|
| Unopened, sealed in original packaging | None |
| Opened, item and packaging in like-new condition | Up to 15% |
| Opened, packaging damaged or accessories missing | Up to 25% |
Non-Returnable Items
The following items cannot be returned:
- Items marked as Final Sale at the time of purchase (clearly labeled before checkout).
- Special-order, custom-configured, or non-stock items ordered specifically for you.
- Items that have been installed, modified, programmed, or activated.
- Items missing the original manufacturer packaging, accessories, manuals, or serial-number labels.
- Software, firmware licenses, and digital activations once redeemed.
Order Cancellation
You may request to cancel an order at any time before it ships. To cancel:
- Email admin@islandelectricalsupply.com or call 516-418-6824 as soon as possible with your order number.
- If the order has not yet been processed for shipment, we will cancel it and issue a full refund to your original payment method.
- If the order has already shipped, it cannot be cancelled, but you may return it under the terms of this policy once it arrives.
- Special-order, custom-configured, or non-stock items may be non-cancellable once the order has been placed with the manufacturer or distributor. If applicable, this will be noted at the time of order or in your order confirmation.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping. Please retain all original packaging until the claim is resolved, as carriers may require inspection.
Business and Wholesale Account Orders
Orders placed through our Business Portal or by verified business account holders are subject to the following additional terms:
- Return window. Business account returns must be initiated within 14 days of delivery, the same as standard orders, unless a different window is set in a separate written agreement.
- Restocking fees. Standard restocking fees above apply. For special-order or non-stock items, the restocking fee charged by the manufacturer or distributor (typically 15%–25%) will be passed through to the buyer.
- Freight and oversized items. Return freight on items shipped by LTL/freight carrier is the buyer's responsibility unless the item arrived damaged or defective.
- Approval required. All business account returns require a Return Merchandise Authorization (RMA) issued by us before the item is shipped back. Returns received without an RMA may be refused or subject to additional fees.
- Tax-exempt orders. If a return is processed on a tax-exempt order, the refund will be issued in the amount originally paid (net of any restocking fees and pass-through charges).
How It Works
- Start your return — Contact us with your order number and reason for return.
- Ship it back — For eligible returns, we'll email you a prepaid shipping label. For oversized or freight items, we'll provide return instructions.
- Get your refund — Once we receive and inspect the item, we'll process your refund within 3–5 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Questions?
We're here to help.
Americommerce LLC (d/b/a Island Electrical Supply)
Email: admin@islandelectricalsupply.com
Phone: 516-475-7771