Poly Headsets

Poly Headsets Buying Guide

Poly headsets come from the company once known as Plantronics, now part of HP. The lineup covers corded USB headsets for computer calls, Bluetooth headsets for people on the move, DECT headsets for office desk phones, and contact center headsets built for full shifts on the phone. Many models come in a Microsoft Teams version and a standard UC version for other calling apps. Pair one with a Poly phone, or compare every brand in our headsets.

Voyager Bluetooth Headsets

Voyager headsets connect over Bluetooth, so you can step away from the desk without dropping a call. The Voyager 4300 series pairs with a mobile phone and connects to a computer through a BT700 USB adapter, in single-ear 4310 and two-ear 4320 versions, and some kits add a charging stand. The Voyager Focus 2 and Voyager Surround 80 add active noise canceling for open offices, and the Voyager Legend 50 is a lightweight single-ear Bluetooth earpiece for calls on the go.

Blackwire Corded USB Headsets

Blackwire headsets plug straight into a computer, with no batteries to charge. The 3200 and 3300 series cover everyday calling in single-ear and two-ear styles, and models ending in 5, such as the 3215 and 3325, add a 3.5mm plug for phones and tablets. The 5200 series pairs USB-C with a 3.5mm plug on every model, and the Blackwire 8225 adds active noise canceling for loud rooms. Current models connect over USB-C, and many include a USB-A adapter.

Savi DECT Wireless Headsets

Savi headsets use DECT wireless, which reaches farther than Bluetooth and runs on its own radio band, apart from office WiFi. Savi Office models come with a base that connects to a desk phone, while Savi UC models connect to a computer through a small USB DECT adapter. Choose single-ear, two-ear, or convertible styles. The CS540A is a convertible DECT headset for desk phones, sold in a kit with a handset lifter so you can answer calls away from your desk.

EncorePro Contact Center Headsets

EncorePro headsets are built for agents who spend the whole day on calls, with lightweight frames and noise-canceling microphones. Quick Disconnect (QD) models connect to a desk phone through a QD cable or to a computer through a Poly QD-to-USB adapter such as the DA75 or DA85, and USB models plug straight into a PC. Voice tube versions and the HW700 series give agents more fit and microphone options.

Mission Headsets

Mission is Poly's newer line of corded USB headsets for office and hybrid work, in single-ear and two-ear styles. The Mission 800 series, the 815 and 825, sits at the top of the line.

How to Choose a Poly Headset

Corded, Bluetooth, or DECT

Corded USB headsets suit people who take calls at one computer. Bluetooth headsets suit people who switch between a computer and a mobile phone. DECT headsets suit office staff who take desk phone calls and need room to roam.

One Ear or Two

Single-ear (monaural) models let you hear the room around you, which helps at a reception desk or on a shop floor. Two-ear (stereo) models block more noise and suit open offices and contact centers.

Teams or UC

Microsoft Teams versions are certified for Teams, and many add a dedicated Teams button. UC versions work with Zoom, Webex, and other calling apps, so pick the version that matches the calling platform your team uses.

Poly Headset FAQs

Are Poly and Plantronics the same thing?

Yes. Plantronics acquired Polycom in 2018 and renamed the combined company Poly in 2019, and HP bought Poly in 2022. Headsets once sold as Plantronics now carry the Poly name, and series such as Voyager, Blackwire, Savi, and EncorePro kept their original names.

What is the best Poly headset?

It depends on how you work. For calls at one computer, a Blackwire corded headset is simple and reliable. If you move between a laptop and a mobile phone, a Voyager 4300 series headset covers both. Office desk phone users get extra range from a Savi DECT headset, and contact center teams rely on EncorePro.

What are Poly headsets used for?

Poly headsets are made for business calls: softphone and video meetings on a computer, desk phone calls in the office, and mobile calls on the go. Contact centers, front desks, and remote workers all use them to talk hands-free with clear audio on both ends of the call.