- Description
- Specifications
USB Y-Training Cable with Dual QD Ports for Connecting Two Jabra Headsets to One PC with Inline Call Controls and Acoustic Shock Protection
The Jabra LINK 265 (265-09) is a USB Y-training cable that connects two Jabra Quick Disconnect (QD) headsets to a single PC for supervisor monitoring, call coaching, and agent training in contact center environments. The Y-cable configuration allows a supervisor to listen silently or join the conversation in real time, providing direct call oversight without requiring separate phone lines or additional software. Inline controls deliver convenient call management directly from the cable, and built-in acoustic shock protection prevents hearing injuries from sudden volume spikes.
At 4 ounces, the LINK 265 plugs into any USB port and works with all Jabra corded QD headsets, making it a universal training solution for contact centers already using the Jabra QD ecosystem. The flexible configuration supports both silent monitoring and active participation modes, giving supervisors the ability to coach agents in real time during live customer interactions without the customer hearing the supervisor.
Where the Jabra LINK 265 265-09 Fits
- Contact centers running agent training programs where supervisors need to monitor live calls alongside trainees where the dual QD Y-cable connects both headsets to one PC so the supervisor can listen in or join the conversation without disrupting the customer experience
- Quality assurance teams that need real-time call coaching without additional software or phone infrastructure where the USB plug-and-play connection and inline controls provide immediate supervisor access to any agent workstation using Jabra QD headsets
- Organizations using Jabra corded QD headsets that need a simple hardware solution for side-by-side training sessions where the 4-ounce cable with acoustic shock protection delivers a portable, safe training tool that moves between desks as needed
What the Jabra LINK 265 265-09 Delivers
- Dual QD Y-Cable for Two Headsets: Connects two Jabra Quick Disconnect headsets to a single PC USB port, enabling supervisor monitoring and call coaching from the same workstation.
- Silent Monitoring and Active Join: Supervisors can listen to live calls without being heard or join the conversation to provide real-time coaching and support during customer interactions.
- Inline Call Controls: Convenient cable-mounted controls provide call management directly from the training cable without switching between applications on the PC.
- Acoustic Shock Protection: Built-in protection prevents hearing injuries from sudden volume spikes during calls, maintaining safe listening levels for both supervisor and agent.
- 4 oz USB Plug-and-Play: Lightweight 4-ounce cable connects to any USB port with no drivers or software required, compatible with all Jabra corded QD headsets.
